Customer Service for Business Phone Systems

Customer support for Company Phone Systems


Operating in a law office often implies long hours and late nights, especially doing probate work. Getting in prior to seven A.M. and remaining till well previous company hours, I presumed that I would constantly be offered for whoever might call me. Recently, my office switched our company phone system and I began to see a drop in the number of calls I was receiving every day. It was such a modification, in truth, that I was able to get my work ended up much earlier than usual. I never ever considered that it could be our phone system and merely chalked it approximately best of luck. Little did I understand that I was missing a number of calls from crucial clients who had practically all left voicemail messages that I hadn’t been getting. A couple of weeks after he brand-new phone system was installed, I encountered among these clients while in court, who joked me about being too hectic to get back to her. It was then that I understood there must have been a problem.

The next day when I went back to the workplace, I asked my associates if they had actually experienced comparable issues. They hadn’t, however they recommended I call the business who sold us our phones and devices to see what could be done. I called, and within twenty minutes, the issue was fixed. Apparently, my voicemail was being sent out to another place. The service representative described in detail ways to do a simple diagnostic to see if my messages were going where they were supposed to. When I found that they weren’t, he described how to change the settings to resolve the problem. While I now have a lot of calls to catch up on, I am grateful that the business we opted for our new phone system offers such proficient customer service. I believe that in the phone company, as in any organisation, it is paramount to success.